An avatar is an AI model that will be used to create your personalized videos. An avatar could be created for anyone on your team, whether they’re the founder or a team member. In the case that a team member is not available, we have a team of professional actors with pre-built avatars that can record your videos. Windsor creates a custom AI model for each person, tuned to perfectly match their face and voice.

We first create a custom AI model using 20 to 30 minutes of recorded audio and video.

The created AI model can then be used to record as many “template” videos as you’d like. Think of a template video just like an email template that has blank sections left for your customer’s “First Name”.

That’s everything our AI engine needs. Now, when your customers make a purchase, abandon a cart, or fill out a form, Windsor takes the original template video and “fills in the blank” – thus making your face and voice accurately say your customer’s name. To easily test out the AI engine, check out our demo.

We have an internal library of templates recorded by our team of professional actors. Our videos cover a variety of use cases like Abandoned Carts, Post Purchase videos, Newsletter Signups, and more.

Not yet, but we’re actively building out capabilities to integrate additional customer info. Stay tuned!

Our team of experts review every video for quality assurance that Windsor’s AI engine creates. 

Yes, every video. If a video looks or sounds bad, we won’t send it to you or bill you for it. We instituted this QA protocol to prevent potential negative impacts on your brand. If a video is recorded with a good camera and microphone, nearly 97% of videos will be accepted after being reviewed by Windsor experts.

When you’re about to reach the video limit for your current plan, we’ll send you email reminders to increase the video limit by upgrading to the next plan.

No. If you are under your video limit at the end of a billing period, the unused videos do not roll over to the next billing period.

Short answer - yes. AI generated videos (a.k.a. “Deepfakes”) have traditionally been used by politicians, hackers, and others with malicious intent. We take our duty to our customers and society very seriously.

We believe AI generated videos will be ubiquitous in the near future. There’s no stopping it and the only thing we can do is educate people about them and use it ethically. Most businesses will soon prefer generated videos to mass emailing. Our thesis is that generating a video will be considered no different than photoshopping your own image, and nobody will bat an eye. Until that happens however, the videos we generate for you will undoubtedly garner responses from your customers. We know that recipients react well to honesty and authenticity, and if that comes across in your videos - they will appreciate you for it.